- Return Period
- Customers have 14 days from the date of purchase to return products
- Original receipt must be presented for all returns
- Products must be returned in their original packaging with all accessories and documentation
- Product Condition Requirements
- Products must be unused and in their original condition
- All original seals, labels, and protective films must be intact
- Software products with broken seals are non-returnable
- Products must be free from any physical damage
- Warranty Claims
- Defective products within warranty period will be repaired or replaced according to manufacturer terms
- Standard manufacturer warranty applies to all products
- Warranty cards must be properly stamped and dated at time of purchase
- Non-Returnable Items
- Custom-built computers and specially ordered items
- Opened software and software licenses
- Consumable items (printer cartridges, paper)
- Products marked as “Final Sale”
- Refund Process
- Refunds will be processed in the original payment method
- Cash refunds will be processed within 24 hours
- Card refunds may take 7-14 working days to reflect in customer’s account
- Store credit option available for items without receipt
- Exchange Process
- Direct exchanges for identical items available immediately
- Exchanges for different items subject to price difference adjustment
- Exchange items must be of equal or higher value
- Transportation and Handling
- Returns must be handled with care during transportation
- Customer is responsible for safe return transportation
- Risk of damage during return transportation lies with the customer
- Special Provisions
- Items purchased during promotional periods may have modified return terms
- Bulk purchases may have special return conditions
- Business/corporate purchases may have different terms
- Consumer Rights
- This policy complies with the Consumer Protection Act of Kenya
- Customers retain all rights provided under Kenyan law
- In case of conflict, Kenyan consumer protection laws prevail
Contact Information
For any queries regarding returns or exchanges:
- Visit: www.joocomputers.co.ke
- Call: 0717183590
- Email: info@joocomputers.co.ke
- Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
Joo Computers reserves the right to modify this return policy at any time. Any changes will be communicated through our store and website.