1. Return Period
    • Customers have 14 days from the date of purchase to return products
    • Original receipt must be presented for all returns
    • Products must be returned in their original packaging with all accessories and documentation
  2. Product Condition Requirements
    • Products must be unused and in their original condition
    • All original seals, labels, and protective films must be intact
    • Software products with broken seals are non-returnable
    • Products must be free from any physical damage
  3. Warranty Claims
    • Defective products within warranty period will be repaired or replaced according to manufacturer terms
    • Standard manufacturer warranty applies to all products
    • Warranty cards must be properly stamped and dated at time of purchase
  4. Non-Returnable Items
    • Custom-built computers and specially ordered items
    • Opened software and software licenses
    • Consumable items (printer cartridges, paper)
    • Products marked as “Final Sale”
  5. Refund Process
    • Refunds will be processed in the original payment method
    • Cash refunds will be processed within 24 hours
    • Card refunds may take 7-14 working days to reflect in customer’s account
    • Store credit option available for items without receipt
  6. Exchange Process
    • Direct exchanges for identical items available immediately
    • Exchanges for different items subject to price difference adjustment
    • Exchange items must be of equal or higher value
  7. Transportation and Handling
    • Returns must be handled with care during transportation
    • Customer is responsible for safe return transportation
    • Risk of damage during return transportation lies with the customer
  8. Special Provisions
    • Items purchased during promotional periods may have modified return terms
    • Bulk purchases may have special return conditions
    • Business/corporate purchases may have different terms
  9. Consumer Rights
    • This policy complies with the Consumer Protection Act of Kenya
    • Customers retain all rights provided under Kenyan law
    • In case of conflict, Kenyan consumer protection laws prevail

Contact Information

For any queries regarding returns or exchanges:

  • Visit: www.joocomputers.co.ke
  • Call: 0717183590
  • Email: info@joocomputers.co.ke
  • Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM

Joo Computers reserves the right to modify this return policy at any time. Any changes will be communicated through our store and website.