Effective Date: 1st January 2026

Joo Computers Ltd (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our customers, website users, and business partners. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Data Protection Act, 2019 of Kenya and other applicable laws.

By accessing our website, purchasing our products, or providing your personal information to us, you consent to the collection and use of your data in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal data:

a) Personal Identification Information

  • Full name
  • Phone number
  • Email address
  • Physical or delivery address

b) Transaction Information

  • Purchase history
  • Payment details (processed securely via third-party providers)
  • Order and delivery records

c) Technical Data

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

d) Communication Data

  • Messages, inquiries, and feedback submitted via our website, email, or phone

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill orders
  • To deliver products and services
  • To communicate order updates and customer support responses
  • To improve our website, products, and services
  • To send promotional offers, updates, and marketing communications (where applicable)
  • To comply with legal and regulatory obligations

3. Consent

By voluntarily providing your personal data to Joo Computers Ltd—whether through our website, in-store, or via communication channels—you expressly consent to:

  • The collection and processing of your personal information
  • The use of your data for business, transactional, and communication purposes
  • The storage of your data in accordance with this policy

You have the right to withdraw your consent at any time, subject to legal or contractual obligations.

4. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal data. However, we may share your information with:

  • Service providers (e.g., delivery companies, payment processors)
  • Technology partners (e.g., website hosting, analytics tools)
  • Regulatory or legal authorities, where required by law

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Loss, misuse, or alteration
  • Data breaches

These measures include secure servers, restricted access, and encrypted communication where applicable.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and regulatory requirements
  • Resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

7. Your Rights Under Kenyan Law

Under the Data Protection Act, 2019, you have the following rights:

  • The right to be informed about how your data is used
  • The right to access your personal data
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data
  • The right to object to or restrict processing
  • The right to data portability (where applicable)

To exercise your rights, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic and performance
  • Personalize content and advertisements

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. Joo Computers Ltd is not responsible for the privacy practices or content of such external sites. Users are encouraged to review their respective privacy policies.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors without parental or guardian consent.

11. Changes to This Privacy Policy

Joo Computers Ltd reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Joo Computers Ltd
📍 Nairobi, Kenya
📞 0717 183 590 / 0701 686 081
📧 info@joocomputers.co.ke
🌐 www.joocomputers.co.ke

13. Legal Compliance

This Privacy Policy is governed by the laws of Kenya and is designed to comply with the Data Protection Act, 2019. In the event of any conflict, applicable Kenyan laws shall prevail.